Refund Policy

30-day money-back guarantee

TradePilot offers a 30-day money-back guarantee on paid subscriptions. If TradePilot isn't the right fit, you can request a full refund within 30 days of your original purchase date.

How to request a refund

Payments and refunds are processed by our reseller and Merchant of Record, Paddle.com. To request a refund:

1. Go to paddle.net and look up your order using the email address you used at checkout, or
2. Contact us through the in-app Help & Support page and we will help arrange the refund with Paddle.

Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer.

Cancellations & renewals

You can cancel your subscription at any time from the Settings → Billing page, which opens the Paddle customer portal. When you cancel, you keep access until the end of the current billing period, and the subscription will not renew afterward.

Founder plan

The Founder plan is a one-time, lifetime offer for early supporters. Because it is a one-time payment (not a subscription), the 30-day money-back guarantee still applies: request a refund within 30 days of purchase if you change your mind.

Paddle's refund policy

As Merchant of Record, Paddle's own Refund Policy also applies to your purchase and may give you additional consumer rights.